RT4 — The whole sordid story

“RT scales from a laptop deployment to handling nearly one ticket per second in production — bug tracking, helpdesk, accounts payable, even youth counseling. ”

Jesse traces fifteen years of Request Tracker — from its 1996 origin to the 2011 release of RT 4.0 — across 265 slides. The transition from RT 3.x began in September 2007 and ran through seven release candidates. Includes the running joke about the number 4 being unlucky in Taiwan, foreshadowing the project's extended timeline.