Comparative analysis of bug tracking tools

“Request Tracker is an open source tool written in Perl that was developed in 1996 by Jesse Vincent. ”

Peer-reviewed comparative study of ten bug-tracking tools (RT, Bugzilla, Trac, Mantis, Jira, etc.). The Request Tracker section credits Jesse Vincent by name as the 1996 originator of RT — one of the few academic papers found that names Jesse in body text rather than just citing RT Essentials in a bibliography. Listed by Google Scholar with ~7 citations, making it among the more-cited academic mentions of Jesse personally.