---
title: So I got a blackberry.
date: 2006-08-16 00:55:00.000000000 -07:00
type: post
parent_id: '0'
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status: publish
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  lj_itemid: '310'
  lj_permalink: http://obra.livejournal.com/79407.html
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permalink: "/2006/08/16/so-i-got-a-blackberry/"
---
<p>Yesterday, I spent O(2 hours) on the phone with them to figure out why I couldn't ssh out. Turns out that the default APN isn't set to wap.voicestream.com, so non mail/http connections fail.  What T-Mobile told me was "RIM blocked port 22 because end-users were using that port to download third party software that voided the device warranty."  RIM set me straight (and claims that they'd never block a port on customers. Especially not SSH, which their customers _use_.) </p>
<p>Tonight, I've spent 4.5 hours on the phone with T-Mobile and RIM because the device...stopped being able to send or receive email. After three first-tier T-Mobile engineers and two second-tier T-Mobile engineers, I finally got bounced to RIM. Their first tier technician seems to be focusing on "oh. it must be your mail server" although it worked until 6:30 this evening just fine. And other IMAP clients work fine. The latest gem:</p>
<blockquote><p><tt><br />
Hello Jesse,                                                                                                                                            </p>
<p>Thank you for contacting BlackBerry Technical Support. In order to determine<br />
why the integrated account is unable to receive email messages, I will<br />
require additional information:                                                                                                                         </p>
<p>1) Please provide the login information for the integrated account  for us to further investigate the issue.                  </p>
<p>Account type: (Example: POP, IMAP or Outlook Web Access 2000 account)<br />
Mail Server name: (Example: mail.servername.com)<br />
Username:<br />
Password:                                                                                                                                               </p>
<p>2) How many messages are in the Inbox folder of the account ?                                                                 </p>
<p>If the message count is greater than 1000 messages, the end user would need to move messages to<br />
a subfolder.                                            </p>
<p>Please reply to this message, including your Service Request number as it appears above..                                                               </p>
<p>I am looking forward for your reply.                                                                                                                    </p>
<p>Sincerely,                                                                                                                                              </p>
<p>Mohamad<br />
BlackBerry Technical Support<br />
Research In Motion Limited<br />
Tel: 1-877-255-2377<br />
Email: help@blackberry.net<br />
Web: www.blackberry.com<br />
</tt></p></blockquote>