RT 3.0.0 Released

• 24 March 2003

It gives me great pleasure to announce the immediate availability of
RT 3.0.0. This release represents over a year of work extending and
enhancing RT 2.0 by Best Practical staff and volunteers.

You can download this release at:

http://bestpractical.com/pub/rt/release/rt-3-0-0.tar.gz

This is a significant new release with major new features, including:

• The new web interface is prettier, easier to use and also
  more standards compliant.

• RT now includes a flexible "approvals" system that lets you
  define site-specific policies to require approval before certain
  classes of ticket can be resolved.

• The mail gateway has been rebuilt to use an RPC mechanism to
  talk to your RT server, rather than needing to run setgid on
  your RT server.
• Groups and access control have been completely reworked.
• Group membership is now recursive, so you can create groups
  which contain other groups.

• The installation process has been overhauled. Autoconf
  (./configure) make installation easier than ever before.

• Users can now delegate their rights to other users.
• Full "custom field" support has replaced RT 2.0's "keywords".
• Custom fields can now contain arbitrary text, as well as
  "Select from list".

• RT now stores all data as Unicode internally, so it's much
  easier to work with multiple languages.

• RT's core and web interface has been fully internationalized.
  RT now speaks: English, French, German, Spanish, Portuguese,
  Dutch, Finnish, Czech, Russian, Japanese, Traditional Chinese,
  and Simplified Chinese.

• RT even easier to extend than ever before: The API is much
  better documented, the web interface includes a new "Callbacks"
  mechanism to let you embed your own components without touching
  a line of RT's source code. The core libraries include a new
  "Overlay" system to let you override RT's core functionality
  at the subroutine level.

• The 'scrips' system is even more powerful. Now administrators
  can create custom scrips right from RT's web interface.

• RT 3.0 is much better tested than any previous release of RT.
  Each release must pass a suite of over 750 tests before being
  released to the public.

• There's a full manual (currently available in draft form at
  http://bestpractical.com/rt/docs.html)

• And, of course, there's lots more.

A beta-quality tool to import data from an RT 2.0 instance into
fresh RT instance is available at:

http://bestpractical.com/pub/rt/devel/rt2-to-rt3-v1.6.tar.gz

More comprehensive versions of this import tool will become available in
the coming weeks.

And I thought I'd get a break now. But no. at least two more releases in the next three weeks. AIEEEEEE.

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